1. Scope
This policy applies to everyone using Heaven’s Edge, including owners, staff, partners and customers. It is effective October 6, 2026. Breaking it can lead to suspension under our Terms of Service.
2. Honest program content
State real qualifying paid purchases, rewards, participating locations and merchant contact/closure terms. Do not advertise fabricated benefits, fake customer endorsements, guaranteed returns or unsupported integrations. Businesses must have rights to uploaded logos, banners and other content.
3. No fabricated purchases or rewards
Do not create false receipts, duplicate claims, self-awards, fabricated identities or self-referrals to earn benefits or cash commissions. Clicks, scans, reservations and enrollment are not qualifying paid purchases. Do not misuse correction/refund functions to erase legitimate obligations.
4. Private passes and identity
Keep customer pass codes/tokens private. Do not print them publicly, post them in social messages or email them as marketing assets. Do not impersonate customers, access another business’s balances or pool unrelated merchants’ points.
5. Role and location boundaries
Use your own staff account and only your assigned locations. Do not share owner credentials or try to bypass permission checks. Owners should remove access promptly when someone’s role changes.
6. Points are not a cash instrument
Points are whole integers earned per eligible paid dollar before tax and tips, rounded down, or at a fixed rate per qualifying paid visit/purchase. Each business sets a catalog of noncash rewards and point costs. Points cannot be bought, transferred or redeemed for cash, are not offered as gift cards, and currently do not expire. This description does not override any mandatory legal classification or customer rights in applicable markets.
7. Partner conduct
Paid partners must use the business’s approved terms and clearly disclose that they are rewarded for recommendations, as the law requires. No spam, deceptive recommendations, invented income promises or fake customer consent. Each business approves its own partners; Heaven’s Edge is not a marketplace.
8. AI and sensitive inputs
Use AI suggestions as editable ideas, not guaranteed legal/financial advice. Do not submit passwords, payment keys or unnecessary customer data to Milo. Chat or imported content cannot authorize independent launch, payment or messaging.
9. Operational restrictions
Do not attempt unauthorized access, credential extraction, disruptive automation or tampering with audit history. Unsupported online commerce integrations remain inactive; do not circumvent their capability checks. Test data must not be represented as live sales or used to fulfill live rewards.
10. Reporting and enforcement
Report suspected misuse to support with enough detail to investigate, but without private secrets. We may investigate, remove content, or suspend or close accounts that violate this policy, with notice where practical. Suspension never automatically deletes rewards customers have legitimately earned.
Questions about this policy?
Contact heavensedgemarketing@gmail.com. Do not send passwords, private pass codes or unnecessary personal information.